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Australia Post - Retail Essentials


Client(s)	Australia Post
Audience	Retail employees
Aim	Develop base level grounding in operations and products and service knowledge.
Modules	11
Duration	45 minutes each
Description	A comprehensive suite of training designed to enable new and existing employees to develop their knowledge of Australia Post business. Includes Selling, OH&S, Using Counter Sales Systems, Product and Service information, Products, Financial Services, Mail Services, Accepting and Delivering Mail. Information is presented in an engaging manner with many opportunities for employees to interact and try out their understanding of material. Includes simulation of selling at the counter where the employee is presented with a series of opportunities to meet customer needs through selling appropriate products and services and meet customer service standards.
Features	Simulated interaction with various customers.
Media types	Voice-over, video, photos, interactive questions, simulations, Workbook with follow-up practical exercises.
Challenges	The modules needed to reflect an organisational shift towards a selling culture.
Delivery	CD-ROM, Intranet
Outcomes	The training was successfully delivered to thousands of Australia Post employees across Australia.