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Microcraft > Case Studies > Australia Post - OPSS

Australia Post - OPSS

 
Client(s) Australia Post
Audience Retail Shop Managers – Australia-wide
Aim Enable Managers to learn about and practice using a new Online Performance Support System, prior to a hands-on workshop.
Modules 4
Duration 45 minutes each
Description Introduced a new software system called the On-line Performance Support System or OPSS.  OPSS represented a major change in the way that staff development and training was performed by Australia Post.  Managers were introduced to the software system as well as "soft" skills such as providing feedback on performance to their teams and individual employees. 

The training incorporated video, voice over, interactive questioning, a glossary, Frequently Asked Questions section and a system simulation that enabled Managers to practice with OPSS.
Features Software simulation
Media types Voice-over, video, photos, interactive questions
Challenges  
Delivery CD-ROM, Intranet
Outcomes Managers responded well to the training, demonstrated a good working knowledge of the system and asked more sophisticated questions as a result of completing the eLearning.
 
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