Microcraft eLearning

Microcraft

Corporate Profile Overview of eLearning Consulting eLearning Services eLearning Products Case Studies

Microcraft > Case studies

Over a period of twenty years we have introduced eLearning to educational, industry and government organisations. We have also developed over 100 eLearning titles in a variety of areas.

The Case Studies below are some of our latest projects.

IT and soft skills training for Managers
Project Name	Australia Post - OPSS
Project Description	Training for Managers on how to use their new On-line Performance Support System. Includes principles of providing feedback and support to develop staff competencies as well as practice in using a simulation of the on-line system.
Procedural training for retail employees
Project Name	Australia Post - Passports
Project Description	Four modules on how to conduct Adult and Child Passport Interviews and Renewal applications.
Procedural knowledge for production staff and their managers
Project Name	CSL - Quality Management System
Project Description	Training in the requirements of the Quality Management System for CSL’s pharmaceutical production system.
Hands-on knowledge training for shop floor employees
Project Name	Coates Hire - Manual Handling
Project Description	How to correctly handle industrial equipment to avoid injury - includes knowledge assessment and automatically prints personalised Certificates.
Retail employee induction training
Project Name	Australia Post - Retail Essentials
Project Description	Comprehensive base level training for Australia Post Retail employees
Tertiary education
Project Name	Monash University - Ionising Radiation
Project Description	An introduction to particulate, electromagnetic, ionising and non-ionising radiation, half–life, exposure and dose. The first of a seven part series.
Operational training for casual workforce
Project Name	National Bank - Introduction to Softphone
Project Description	Simulation based training in the use of integrated Call Centre software and Customer Service principles.
General employee safety procedure training
Project Name	Australian Institute of Public Safety - Emergency Procedures
Project Description	How to deal with a variety of emergency situations in an organisation. Includes introduction to the Building Emergency Control Organisation.
Soft skills and procedural training for counsellors
Project Name	Suicide Risk Assessment and Intervention
Project Description	Trains counsellors on how to detect, assess and respond to callers at risk of suicide.
Tertiary education for geographically dispersed applied chemists
Project Name	SCAA - Surface Coatings Technology
Project Description	A comprehensive course in the formulation and use of surface coatings. Includes topics such as Decorative coatings, Marine coatings and Heavy Duty coatings.
Training for the general public and building industry professionals
Project Name	Australian Building Codes Board
Project Description	Disabled access to buildings. Includes the Disability Discrimination Act and the Building Codes Act – Access Provisions. The two modules are enhanced for access for people with disability. Includes large fonts, extra audio for the vision impaired and keyboard or mouse access.