Using a sound instructional design methodology backed by media production and IT expertise, Microcraft works with you to develop customised eLearning relevant to your organisation’s needs and culture. The company specialises in creating engaging, interactive eLearning designed to meet clear learning outcomes.

You benefit from increased access to standardised, high quality training that engages your employees and enables them to be more productive. Easy-to-manage solutions enable you to track and report on training outcomes. Improve your organisational effectiveness while saving on costs associated with more traditional training methods.

Our extensive experience and efficient production process enables us to provide reliable estimates of project timelines and costs. In addition we can train your internal staff to take control of maintaining your eLearning titles and creating new titles so that you build your internal expertise and save costs.

Microcraft’s eLearning services were recently rated* by clients across 7 dimensions of customer service:

• Client Needs - Is the customer getting/given what they want? 93.33%
  
• Value - Does customer satisfaction outweigh the cost 93.33%
  
• Attitude - politeness/friendliness/handling problems 96.67%
  
• Communication - clarity/courtesy 95.45%
  
• Time related service - phone calls/appointments/delivery 99.00%
  
• Care and Attention - all dealings handled with expected care 97.50%
  
• Overall perception - consistency/standard of work/presentation/referral 95.37%
  

* Obtained from independent, confidential interviews with Microcraft clients for the 2004 Australian Achiever Awards